Already a customer?
Use your organisation’s assigned helpdesk to log and track a request.
How the helpdesk worksSupport
Let’s get you back to work.
For an existing service issue, use your organisation’s assigned helpdesk. Setting up a device or having trouble signing in? Start with the right route below.
Setting up your workspace?
Find client applications, authenticator tools and documentation in one place.
Explore downloadsNot sure where to start?
Contact us to find the right route. Never send passwords or recovery codes.
Talk to the teamSupport expectations
- Authenticated helpdesk
- Allocation and status tracking
- Change history
- Resolution notes
- Access, password, authenticator and recovery issues handled through recorded workflows
- Escalation according to agreed scope
- Mail investigation and Message Trace where managed mail is in scope
- Helpdesk metrics and evidence available to authorised administrators with management reporting
Why helpdesk is part of the control model
A support request can change access, data handling, user confidence or service availability. DeskBridge treats helpdesk activity as operational evidence, so support is not separated from security and governance.
CAN’T SIGN IN?
Start with the safe checks.
Never share passwords or authentication codes. Have the error message, time and device type ready when you ask for help.